Terms of service

Last updated: 22 October 2026. These terms apply to your use of www.wildtera.com and to every order placed on it. Please read them together with our Shipping, Delivery & Order Terms, our Returns, Refund & Replacement Policy and our Privacy Policy. Where one of those covers a subject in more detail, it applies on that subject.

In short

  • Wildtera Solutions Private Limited sells every piece on this site, and every piece is made by hand.
  • Prices are in Indian Rupees and include GST. Shipping is free across India.
  • An order cannot be cancelled once it is placed. If a piece arrives damaged, defective or not as ordered, you choose a full refund or a replacement.

1. Who we are

This site is run by Wildtera Solutions Private Limited ("Wildtera", "we", "us"), a company incorporated under the Companies Act, 2013 (CIN U22209WB2025PTC281291), with its registered office at Flat-302, T-08, Horizons, Uniworld, City AA-III, North 24 Parganas, West Bengal – 700160, and its principal place of business at West Milan Nagar, Dibrugarh, Assam – 786003 (GSTIN 18AAECW1886D1Z5).

Wildtera sells handcrafted and handloom pieces made by artisans of North East India. We are the seller of every product offered on this site, and your contract is with us.

2. Using this site

To place an order you must be 18 or older, or order with the involvement of a parent or guardian. Please give us true and complete details: your name, delivery address, phone number and email are how we and our courier partners reach you.

If you create an account, keep your login details to yourself; orders placed through your account are treated as yours. You agree not to use the site for anything unlawful, not to interfere with how it works, and not to copy or collect its content by automated means.

3. The pieces

Every piece is made by hand, and many are one of a kind. We describe and photograph each one as accurately as we can, and each product page says what it is made of, its measurements where they matter, and how to look after it. Natural variation in colour, weave, dye tone, texture or finish is part of handmade work and is not a defect. Colours can also look slightly different from one screen to another.

Each product page says whether a piece is ready stock or made to order, and when it will be dispatched.

4. Prices and payment

All prices are in Indian Rupees and include GST. Shipping is free on every order delivered within India. The price you pay is the one shown at checkout when you place your order.

Payments are processed by our payment partner, Razorpay, using the methods shown at checkout. We do not see or store your full card details. A GST tax invoice for your order is sent with your order confirmation.

If a piece was listed with an obvious error, such as a wrong price, we may cancel the order. We will tell you promptly and refund the full amount you paid to your original payment method.

5. Your order

Your order is confirmed when we send you an order confirmation by email. From that moment we commit to the artisan on your behalf: a ready-stock piece is set aside and packed for you, and a made-to-order piece goes into making.

For that reason an order cannot be cancelled once it is placed. You can correct your address or phone number at any time before dispatch. We may cancel an order if the piece is found to be faulty before it is sent, becomes unavailable, or cannot be delivered to your pincode; if we do, we refund you in full. The details, including what happens if we miss a dispatch date, are in our Shipping, Delivery & Order Terms.

6. Delivery

We deliver within India. Each piece is packed and sent to you by the person who made it, so an order with more than one piece may arrive in separate parcels. Dispatch times, delivery, delays and what to do when your parcel arrives are set out in our Shipping, Delivery & Order Terms.

7. Returns, refunds and replacements

We do not accept returns or exchanges for change of mind, colour preference or fit. If a piece arrives damaged, defective, incomplete or different from what you ordered, you choose a full refund or a replacement. How to claim, and what is and is not covered, is in our Returns, Refund & Replacement Policy.

8. The content of this site

The text, photographs, films and other content on this site, and the Wildtera name and mark, belong to Wildtera or are used with the permission of their owners, including the artisans who appear in them. You may view and share pages for your own, non-commercial use. Please do not copy, reproduce or reuse them for any other purpose without our written permission.

9. Messages from us

We send you messages about your order, such as its confirmation and dispatch, by email, SMS or WhatsApp. We send you news and offers only if you have agreed to receive them, and you can stop them at any time. How we handle your personal data is set out in our Privacy Policy.

10. Our responsibility to you

We are responsible for supplying the pieces you order as described, and for the refunds and replacements our policies promise. We are not responsible for losses that were not foreseeable when you placed your order, or for delays caused by events beyond our control, such as floods, natural calamities, strikes or bandhs, government restrictions or courier network shutdowns; if such an event delays your order by more than 30 days, you may ask for a full refund.

Nothing in these terms limits the rights you have under the Consumer Protection Act, 2019, or any other right that the law does not allow to be limited.

11. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published on this page when you placed it, and the "Last updated" date above shows when it last changed.

12. Governing law and disputes

These terms are governed by the laws of India. Subject to your right under the Consumer Protection Act, 2019 to approach the consumer commission having jurisdiction, the courts at Guwahati, Assam have exclusive jurisdiction over any dispute arising out of them.

13. Contact and grievance redressal

Customer care: hello@wildtera.com · WhatsApp +91 92823 02303 · Monday to Saturday, 10 am to 6 pm IST.

Grievance Officer: Pranjit Hazarika, Founder, Wildtera Solutions Private Limited, West Milan Nagar, Dibrugarh 786003, Assam · contact@wildtera.com. We acknowledge every complaint within 48 hours and resolve it within one month.