Refund policy

Last updated: 14 October 2026. This policy applies to every order placed on www.wildtera.com, sold by Wildtera Solutions Private Limited ("Wildtera").

In short

  • We do not accept returns or exchanges for change of mind, colour preference or fit.
  • If your order arrives damaged, defective, incomplete or different from what you ordered, you choose: a full refund or a replacement.
  • Record a short unboxing video (10 seconds or longer) while you open the parcel and send it to us within 48 hours of delivery.

Why we do not take returns for change of mind

Every Wildtera piece is made by hand by artisans and weavers in North East India, in small batches or specifically for your order. We do not hold warehouse stock that a returned piece can go back into, and a handwoven or handcrafted piece cannot be sold as new once it has been opened and handled. Keeping returns limited to genuine problems is part of what lets us pay our artisan partners promptly and keep our prices fair for you.

For this reason we do not accept returns or exchanges for change of mind, or for colour, size or fit preference, where the piece you receive matches its listing.

Slight variation in colour, weave, dye tone, texture or finish, and small irregularities such as slubs or knots in the yarn, are the natural signature of handmade work. They are not defects. Colours can also look a little different from one screen to another.

In return, we commit to showing you each piece accurately. Every listing carries real photographs of the actual product or the batch it comes from, with its material and care details, and its measurements where they have been taken. Please go through these before you order. If you have any question about a piece, write to us first and we will answer before you buy.

When we will refund or replace your order

You are entitled to a full refund or a replacement, whichever you choose, if your order arrives:

  • damaged in transit;
  • with a manufacturing defect;
  • different from what you ordered, or materially different from its description, photographs or stated measurements (for example, the wrong item, size, colour or design); or
  • incomplete, with an item or part missing.

How to claim: the 10-second unboxing video

  1. Record while you open. Before you open the parcel, start recording on your phone. In one continuous, unedited take of at least 10 seconds (longer is fine), show (a) the sealed parcel with the shipping label visible, (b) the parcel being opened, and (c) the product, with a clear view of the damage, defect or difference. No narration or special equipment is needed.
  2. Send it to us within 48 hours of delivery. Message us on WhatsApp +91 92823 02303 or email hello@wildtera.com with your order number, the video, and whether you would like a refund or a replacement. The 48 hours are counted from the delivery time recorded by the courier.
  3. We confirm. We acknowledge your message within 24 hours and confirm the outcome within 2 working days. Where the video shows the parcel being opened and the problem with the product, we approve the claim without further questions.
  4. We collect the product, free of charge. We arrange a reverse pickup from your delivery address at our cost. Please keep the product unused and unwashed, with its tags and original packaging, until it is collected. If pickup is not available at your pincode, we will ask you to courier it to us and reimburse the courier charge.
  5. You receive your refund or replacement. See below.

We recommend recording the unboxing of every Wildtera parcel. It takes ten seconds and guarantees a quick resolution if anything is wrong. If the outer parcel looks torn, crushed or tampered with at your door, please photograph it before accepting it and mention this in your message.

Refund or replacement: your choice

Refund. We refund the full amount you paid, including any shipping charge, to your original payment method. We initiate the refund within 2 working days of the product being picked up, and it usually reflects in your account within 5 to 7 working days, depending on your bank. For Cash on Delivery orders, we refund to the bank account or UPI ID you share with us.

Replacement. We dispatch the same product within 2 working days of the pickup if it is in stock. If the piece is made to order, we will tell you the making time before you decide. Many of our pieces are one of a kind; if the same piece is no longer available, we will refund you in full.

An approved claim costs you nothing. Wildtera bears the return shipping and the shipping of the replacement.

If you do not have an unboxing video

Please still write to us within 48 hours of delivery, with clear photographs of the product, the packaging and the shipping label. We will review your claim fairly on the evidence available, together with the courier's records, and may ask you for more information. Without a video we cannot guarantee the quick, no-further-questions outcome described above, and the decision will depend on what the evidence shows.

What this policy does not cover

  • Change of mind, or colour, size or fit preference, where the product matches its listing.
  • Natural handmade variation in colour, weave, dye tone, texture or finish.
  • Damage after delivery, including from washing, wear, alteration or not following the care instructions.
  • Products that have been used, washed or altered, or returned without their tags.
  • Cancellation of an order once it has been placed; see our Shipping, Delivery & Order Terms. A made-to-order piece that arrives damaged, defective or not as ordered is fully covered by this policy.

Contact and grievance redressal

Customer care: hello@wildtera.com · WhatsApp +91 92823 02303 · Monday to Saturday, 10 am to 6 pm IST.

Grievance Officer: Pranjit Hazarika, Founder, Wildtera Solutions Private Limited, West Milan Nagar, Dibrugarh 786003, Assam · contact@wildtera.com. We acknowledge every complaint within 48 hours and resolve it within one month.

Nothing in this policy limits the rights you have under the Consumer Protection Act, 2019.