Cancellation policy

Last updated: 20 October 2026. This policy applies to every order placed on www.wildtera.com, sold by Wildtera Solutions Private Limited ("Wildtera"). Please read it together with our Shipping, Delivery & Order Terms.

In short

• We do not sell subscriptions, pre-orders or "try before you buy".
• Every piece is handmade, so an order cannot be cancelled once it is placed. You can still correct your details before dispatch.
• If we miss the dispatch date we promised, you may take a full refund, and at 7 or 10 days late we refund you automatically.

What you are buying

You pay for a piece in full when you order. A made-to-order piece is an ordinary order: the artisan makes it for you after you order.

Cancelling an order

An order cannot be cancelled once it is placed. As soon as you order, we commit to the artisan on your behalf: a ready-stock piece is set aside and packed for you, and a made-to-order piece goes into making, with the artisan paid in advance.

What you can still change

You can correct your address or phone number at any time before dispatch. Write to us at hello@wildtera.com or on WhatsApp at +91 92823 02303 as early as you can.

If we are late

If we miss the dispatch date we promised, we tell you, and you may wait for the piece or ask for a full refund. If a ready-stock piece is 7 days late, or a made-to-order piece 10 days late, we refund you in full without your having to ask, unless you tell us you would prefer to wait.

The full terms are in our Shipping, Delivery & Order Terms. If a piece arrives damaged, defective or not as ordered, see our Returns, Refund & Replacement Policy.