Shipping policy

Last updated: 14 October 2026. These terms apply to every order placed on www.wildtera.com, sold by Wildtera Solutions Private Limited ("Wildtera"). Please read them together with our Returns, Refund & Replacement Policy.

In short

  • Shipping is free across India.
  • Every piece is handmade, so an order cannot be cancelled once it is placed. You can still correct your details before dispatch.
  • If we miss the dispatch date we promised, we tell you and you may take a full refund. If we are 7 days late on a ready-stock piece or 10 days late on a made-to-order piece, we refund you automatically unless you ask us to continue.

Where we ship

We currently deliver within India, to every pincode served by our courier partners. If your pincode cannot be served, we will tell you promptly and refund you in full. For orders outside India, please write to us at hello@wildtera.com before ordering.

Shipping charges

Shipping is free on every order delivered within India. All prices are in Indian Rupees and include GST. Nothing is added at checkout.

Dispatch and delivery times

Each product page tells you which of two kinds the piece is, and when it will be dispatched:

  • Ready stock. The piece is already made. We dispatch it within the time shown on the product page.
  • Made to order. The artisan makes the piece for you after you order. The making time is shown on the product page, and we dispatch it as soon as it is ready.

Your promised dispatch date is the dispatch time shown on the product page, counted from the day you order. We confirm this date in your order confirmation message.

After dispatch, delivery within India usually takes 3 to 10 working days, and a little longer for remote pincodes. We send you a tracking link by WhatsApp, SMS or email when your parcel leaves. Each piece travels directly from its maker, so an order with more than one piece may arrive in separate parcels.

Cancellation and changes

An order cannot be cancelled once it is placed. As soon as you order, we commit to the artisan on your behalf: a ready-stock piece is set aside and packed for you, and a made-to-order piece goes into making, with the artisan paid in advance. For this reason we are unable to accept cancellation requests, whether before or after dispatch.

You can correct your order before it is dispatched. If you entered a wrong address or phone number, or chose the wrong size or colour by mistake, write to us at hello@wildtera.com as early as you can. Address and contact corrections can be made at any time before dispatch. A change of size or colour depends on availability and, for a made-to-order piece, is possible only before making has begun.

If Wildtera cancels your order. We may have to cancel an order if the piece is found to be faulty before it is sent, becomes unavailable, cannot be delivered to your pincode, or was listed with an obvious error. If that happens we tell you promptly and refund the full amount you paid to your original payment method. We initiate the refund within 2 working days.

If a parcel cannot be delivered. If the courier cannot deliver because the address or phone number was incorrect, or no one was available after repeated attempts, the parcel comes back to us. We will contact you to arrange re-delivery, and the courier cost of sending it again will be charged to you.

If we are running late

Handmade work depends on people, weather and materials, and sometimes a maker needs more time than planned. When that happens, this is what we do:

  • We tell you. As soon as we know your order will miss its promised dispatch date, we message you with the reason and a new dispatch date.
  • You choose. From the day the promised dispatch date is missed, you may wait for the piece, or ask us for a full refund.
  • We refund automatically at 7 or 10 days. If a ready-stock piece has not been dispatched within 7 days after its promised dispatch date, or a made-to-order piece within 10 days after its promised dispatch date, we cancel the order and refund you in full without your having to ask. If you would prefer to wait for the piece, tell us and we will keep your order open.

Every delay refund is the full amount you paid, to your original payment method. We initiate it within 2 working days, and it usually reflects in your account within 5 to 7 working days, depending on your bank.

Delays in transit. If your parcel is held up after dispatch, we follow up with the courier and keep you informed. If it has not reached you within 15 working days of dispatch, or the courier reports it lost, you choose between a full refund and a fresh dispatch.

Events beyond our control. Floods, natural calamities, strikes or bandhs, government restrictions and courier network shutdowns can stop work or transport altogether. The timelines above are extended for as long as such an event lasts. We will still keep you informed, and if the event delays your order by more than 30 days, you may ask for a full refund.

When your parcel arrives

Please record a 10-second video while you open your parcel. If anything is damaged, defective, missing or not what you ordered, that video guarantees a quick refund or replacement under our Returns, Refund & Replacement Policy. If the outer parcel looks torn, crushed or tampered with at your door, photograph it before accepting it.

Contact

Customer care: hello@wildtera.com · WhatsApp +91 92823 02303 · Monday to Saturday, 10 am to 6 pm.

Nothing in these terms limits the rights you have under the Consumer Protection Act, 2019.